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As one of the wealthiest people in the world and perhaps recorded history’s most successful investor, Warren Buffett has high standards when hiring staff at Berkshire Hathaway. "In looking for someone to hire, you look for three qualities: integrity, intelligence and energy."
"But the most important is integrity, because if they don’t have that, the [...]
When times are good and profits soar, values in business like integrity can seem a little like your neighbor’s vintage automobile – it’s fun to see once a year in the local parade, but you don’t really care if he parks it in the garage every other day.
Core business values, just like your neighbor’s [...]
Integrity, or the lack thereof, is back in the news again. Daily we hear about some of the world’s most successful and recognizable business firms being deeply shaken not by their competition or a difficult marketplace, but instead by the real or perceived lack of an often elusive quality: Integrity.
Customers, whether individuals or groups, want [...]
Toyota Motor Corp.’s recent difficulties highlight how quickly a firm can fall from grace, especially when it’s fundamental brand identity is called into question.
Toyota was widely known for having the best manufacturing production processes and quality control in the world. But Juergen Pieper, an automotive analyst with Metzler Equities in Germany, said the recall crisis [...]
THE GOLD STANDARD
Today’s prime consumers aren’t buying coffee or motorcycles or lodging away from home.They’re purchasing an experience, and paying top dollar for it – at Starbucks and Harley Davidson and Ritz Carlton.
The gold standard for customer experience and service in the hotel industry is Ritz-Carlton. A recent independent survey found 99 percent of their [...]
